Privacy Policy

1. Who we are

JoinRankPilot operates the JoinRankPilot platform ("JoinRankPilot", "we", "us", or "our"). For privacy questions, data rights requests, or support, contact us at[email protected].

For the purposes of UK GDPR and, where applicable, EU GDPR, we act as a controller for personal data that we collect directly from users and prospective users in connection with our website, platform, billing, customer support, and marketing operations.

2. Scope of this policy

This policy applies to personal data processed through joinrankpilot.com, our application, onboarding flows, support communications, and billing-related interactions.

3. Personal data we may collect

• identity and account information, such as your name and email address;
• login and authentication information;
• billing and subscription information handled through Stripe;
• website, page, keyword, and project data you submit to the platform;
• support messages, feedback, and contact history;
• technical, analytics, and device data such as IP address, browser type, and log events;
• usage data relating to product features, missions, reports, and workflow activity.

4. How we use personal data

• to create and manage user accounts;
• to provide website analysis, mission generation, SEO workflows, and platform features;
• to process payments, subscriptions, renewals, and billing events;
• to respond to support requests and service enquiries;
• to maintain security, prevent abuse, and investigate fraud or misuse;
• to improve the platform, user experience, and product performance;
• to send service-related messages and, where lawful, marketing communications.

5. Legal bases for processing

Depending on the context, we process personal data on one or more of the following bases:

• performance of a contract with you;
• our legitimate interests in operating, securing, and improving JoinRankPilot;
• compliance with legal obligations;
• your consent, where consent is required.

6. AI-assisted processing

JoinRankPilot uses automated systems and AI-assisted workflows to analyse pages, generate missions, summarise information, and produce optimisation suggestions. These outputs may not always be accurate, complete, or suitable for your circumstances. You should review outputs before relying on them.

7. Sharing personal data

We may share personal data with trusted service providers where reasonably necessary, including:

• hosting, infrastructure, logging, analytics, and monitoring providers;
• payment processors such as Stripe for billing and subscription management;
• email and customer support tools;
• professional advisers or authorities where required by law or for enforcement.

We do not sell your personal data in the ordinary meaning of that term.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including account administration, service delivery, legal compliance, dispute handling, tax and accounting records, fraud prevention, and security.

9. Your rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object to, or transfer your personal data, and to withdraw consent where processing relies on consent.

To exercise your rights, contact[email protected].

10. International transfers

Some of our service providers may process data outside the UK or EEA. Where required, we take appropriate steps to protect transferred personal data using lawful safeguards.

11. Security

We use reasonable technical and organisational measures to protect personal data. No system is completely secure, so we cannot guarantee absolute security.

12. Complaints

If you have a concern about how we handle personal data, please contact us first at[email protected]. If you are in the UK, you may also complain to the Information Commissioner's Office.